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- they tend to address them to webmasters through contact forms or online chats
When users have questions about the website or a service it offers, they tend to address them to webmasters through contact forms or online chats. Webmasters admit that they often have to reply to the same questions most of the time. The FAQ (Frequently Asked Questions) page allows the webmaster to group the most popular questions on one page, thus reducing the number of queries addressed to the support team. A well-organized FAQ page helps customers quickly find answers to questions and saves your time allowing you to focus on other tasks. The more visitors your site has, the more value you will receive from a FAQ section.
