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- Major company websites use "Was this helpful?" features. The Helpful plugin automates this on WordPress sites with a front-end survey, back-end dashboard, data export, and customization options (92+). Monitor feedback, filter & sort posts, customize post types, and track performance easily.
Major company websites use a “Was this helpful?” feature at the end of articles and help pages to understand how well the users receive their content. But how do you implement this functionality in a WordPress site?
The “Helpful” plugin offers a ready-to-use solution to implement this feature to your WordPress site.
Specifically, the plugin provides the functionalities to generate the survey on the front-end, a back-end dashboard to monitor the feedback received, data export capabilities, and a new dedicated block editor sidebar. In addition, we also included 92 customization options to adapt the front-end layout and plugin behavior based on your specific needs.
MONITOR THE RECEIVED FEEDBACK FROM A DEDICATED DASHBOARD
Discover the performance of the articles with the tools provided in the plugin dashboard.Feature of the plugin dashboard:
- Filter & Sort the Feedback Data: Easily find posts that need to be improved by filtering and sorting the feedback data based on custom criteria.
- Custom Indicators: Quickly understand the performances of the articles with the provided PFR indicator. This indicator measures the positive feedback ratio.
- Post Types Configuration: Apply a custom configuration to monitor only the statistics of specific post types. For example, in a typical scenario where the “Was this helpful?” form is used to understand how helpful the documentation/help pages are for your users, you can monitor the changes only to these pages.
