hTech AI Ticket Assistant 1.1.2 untouched

Bring next-generation AI automation, accuracy, and efficiency to your support team.

The hTech AI Ticket Assistant is an advanced WHMCS addon that uses artificial intelligence to help technicians respond to support tickets faster, more consistently, and with dramatically less effort. Designed for hosting providers, SaaS companies, and any WHMCS-based business, this module integrates deeply into your support workflow, augmenting your team without replacing them.

With smart automation, real-time intelligence, and full administrative control, hTech transforms WHMCS support into a high-performance, AI-driven operation.
Availability Notice

Current Availability

Trial – Full feature access with usage limits - Test with your own Key or Hosted GPT Proxy
Starter – Agent Assist and Suggestions only - Hosted GPT Proxy (No OpenAI API Key Needed)
Pro – Advanced automation with optional add-on automation (No OpenAI API Key Needed)
Agency – All features enabled (No OpenAI API Key Needed)
BYO (Bring Your Own Key) – Flexible AI usage with customer-supplied API keys, optional add-on automation

hTech OpenAI Proxy Hosted GPT-4.0 to 4.-2 Live Now

Coming Soon

Hosted GPT-5.1
Hosted GPT-5.2

Hosted GPT-5.1 plans will become available once OpenAI officially releases these models for third-party hosting and proxy use. Until then, the module operates exclusively in BYO mode.
Key Features
AI-Drafted Ticket Replies

Automatically generate high-quality replies based on the customer's message, your SOPs, KB articles, and historical context.

Context aware
Follows your SOP instructions
Uses your knowledgebase
Supports Suggest Mode and Auto-Reply Mode
Always editable before sending

SOP-Driven Intelligence

The AI reads and applies your Standard Operating Procedures, including:

Troubleshooting workflows
Internal policies
Company-specific practices
Escalation procedures

This ensures replies remain consistent with your business standards.
Knowledgebase Awareness

The assistant automatically learns from:

WHMCS knowledgebase articles
Internal documentation
Historical ticket patterns

Replies improve over time and stay aligned with your real-world content.
Department-Level Controls

Enable and configure AI independently per department:

Off
Suggest Replies Only
Auto-Reply
Use KB / Disable KB
Use SOPs / Disable SOPs
Max AI Calls Per Ticket
Custom sign-off

You maintain full control over where and how AI is used.
Analytics and Usage Dashboard

Monitor AI activity in real time:

Usage statistics
Token consumption (BYO mode)
Cost estimates
Department-level insights
Response time improvements

Ticket Insights, Sentiment Analysis, and Flags

Each ticket is analyzed for:

Customer sentiment
Escalation indicators
Urgency levels
Refund or cancellation intent
Abuse, security, or legal language

This allows teams to prioritize tickets intelligently.
Delay and Queue System

Create natural, human-like response timing:

Configurable reply delays
Cron-based processing queue
Per-ticket AI disable option
Prevents instant bot-like replies

Agent Assist Panel

Support agents receive:

AI-generated draft replies
Knowledge-based hints
Smart internal notes
Quick-insert responses

Agents stay in control while working faster.
Knowledge Engine Suggestions

The module automatically identifies:

Missing knowledgebase articles
SOP improvement opportunities
Ticket trends
Department-level optimization insights

Admins can review, approve, or dismiss suggestions.
Licensing & BYO (Bring Your Own Key)
What the BYO Plan Includes

The BYO plan licenses the hTech AI Ticket Assistant software itself, not the AI usage.

You receive:

Full module license
All automation features enabled
SOP and Knowledge Engine
Queue system, analytics, and logging
Updates and ongoing development
WHMCS native licensing
ionCube-protected distribution

AI usage is billed directly to your OpenAI account.