Unable to download purchase

[mrmobile]

mrmobile submitted a new ticket:

Unable to download purchase

Content:

i have purchased the module Mageworx Advanced Product Options Suite Extension for Magento 2 2.36.7 for 15 USD. I paid by paypal. Please see below screenshots for confirmation:

Просмотреть вложение 68582
Просмотреть вложение 68583

After this i try to download but I get the following message:

Просмотреть вложение 68585

So I went and paid even more money to you and bought 10 credits. i paid by paypal as per screenshot below...