Bug Fixed bug related to broken rendering of links.
Bug Fixed bug related to article translations.
Bug Fixed bug related to sending custom emails and text messages.
New feature Dark mode for admin area.
New feature Added option to show a left menu in the single article page.
New feature Added option to show a button with link and text at the bottom of the single article page.
New feature Added Acumbamail as newsletter provider.
New feature Added typing indicator bubble.
New feature Added option to customize the header user's name text.
New feature Added option to exclude admins from header.
Optimization Improved chat widget UI and UX.
API Added multiple Web, JavaScript APIs.
API Updated the API documentation to include the latest endpoints.
Bug Fixed bug related to reports.
Bug Fixed minor bugs related to the RTL layout.
Bug Fixed bug showing articles in all languages when language is not defined.
New feature Added OTP support in the follow-up and email rich messages.
New feature The messaging apps channel name is now shown instead of the messaging app name.
Optimization All emails now uses the template defined in 'Settings > Notifications > Email template'. The email signature and header settings have been removed. Distruption: you may have to update the email template contents.
Bug Fixed bug related to the 'close chat' option.
Bug Fixed bug related to wrong office hours time and Daylight Saving Time (DST).
Bug Fixed bug related to email piping.
Bug Fixed visual bugs related to article category images.
Bug Fixed visual bugs related to follow-up message.
New feature Added admin info messages for actions such as changing conversation status or assigning a conversation to an agent or department.
New feature Added 'Forgot Password' functionality to the login form.
New feature Added rating email reminder.
New feature Added automatic autosave for unsent messages in the admin area.
Optimization Email, text message, and push notifications for conversations assigned to a department are now also sent to all agents and admins without any department assigned.
Optimization Email, text message, and push notifications for conversations assigned to a department are now also sent to all agents and admins without any department assigned.
Optimization Average agent response time, average agent conversation time, and average conversation duration reports now take into account chatbot human takeover and archived conversations.
Optimization The reports section has been updated and improved.
Optimization The welcome and follow-up messages delay setting is now in seconds.
Bug Fixed a bug preventing user and agents creation.
Bug Fixed a bug preventing agents from being assigned to ratings.
Bug Fixed bug related to 'reply to message' feature.
Optimization Rating responses from messaging apps no longer un-archive conversations.
Bug Fixed a bug related to message translations in the left conversations panel of the admin area.
Bug Fixed a bug related to unsent push notifications if the message is too large.
Bug Fixed a bug causing corrupted content in email notifications containing lists.
Bug Fixed a bug related to message links containing unicode chars.
Bug Fixed a bug related to article ratings.
Bug Fixed a bug that prevented automated messages set to send on page load from being delivered.
New feature Option to merge two users into one.
New feature Google login and registration have been added for the SaaS version.
New feature Added one-page navigation for articles.
New feature New article blocks added: divider, info box.
New feature Add a new saved reply directly from the saved replies panel.
New feature New button to enlarge the chat widget on desktop.
New feature Unsent messages in the admin area are saved as drafts.
New feature New button to clear the editor text in the admin area.
Optimization The UTC offset setting has been updated.
Optimization Various enhancements to the rating feature.
Optimization Improved articles UI.
Optimization Improved admin UI.
Bug Fixed bug related to flesh notifications for admin area.
Bug Fixed bug related to RTL on admin area.
Bug Fixed bug related to messages assigned to wrong senders when agents or admins are deleted.
New feature Email piping now sends replies from the same email piping address the conversation was created with.
Bug
Fixed bug related to automations.
Bug
Fixed bug related to infinite loading loop issue on WP version.
Optimization
Performance improvments. The admin area now loads significantly faster, especially when handling a large number of conversations and messages. The system can now handle millions of messages while maintaining optimal performance.
Bug
Fixed bug related to duplicated messages from email piping.
Bug
Fixed bug related to user login via chat widget.
Bug
Fixed bug related to unsuccesfull WordPress admin login.
Bug
Fixed bug related to email notifications.
New feature
Option to filter conversations by agent.
Optimization
Assign an agent to multiple conversations at once.
Bug Fixed bug related to queue and routing for conversations started from messaging channels.
Bug Fixed bug related to automatic training via conversations.
Bug Fixed bug related to editing agents and admins with OTP active.
Bug Fixed bug related to viewing the local time of a user.
Bug Fixed bug related to AJAX calls.
Bug Fixed bug related to translations with breaklines.
New feature Added new note data scraping feature: summary.
New feature Added option to excluded emails by keyword from email piping.
New feature Added 'reply' feature.
Optimization Email from email piping stay within a single conversation.
Optimization Automatic detection of RTL. The RTL settings for both chat and admin area have been removed.
Bug
Fixed bug related to departments filter for agents.
Bug
Fixed bug related to Push notifications on iOS devices.
Bug
Fixed bug related to red notifications.
Bug
Fixed bug related to issues with audio recording on Safari.
Bug
Fixed bug related to queue and routing.
Bug
Fixed bug related to RTL design.
Bug
Fixed bug related to duplicated or missing attachments when receiving multiple attachments at the same time.
Bug
Fixed bug related to issues with audio recording on Safari.
Bug
Fixed bug related to HubSpot newsletter integration.
Bug
Fixed bug related to the audio player.
Bug
Fixed bug related to users list when routing, queue or hide conversation of other agents setting is active.
New feature
Added support for OneSignal Push notifications.
New feature
Added Lithuanian language.
Optimization
The away mode is now disabled by default. It must be activated from Settings > Notifications > Away mode.